 | Disclose accurate information in all solicitations and
advertising |
| Discuss and explain financing program options |
| Inform borrowers, in writing, or lock-in options |
| Explain all documents of the loan application |
| Explain all associated costs of the loan application |
| Explain the loan process, from application to closing |
| Charge only those fees that are disclosed or re-disclosed on the
broker's good-faith estimate |
| Charge rates and fees that do not vary based on race, color,
religion, national origin, gender, marital status, age, receipt of
income form public assistance programs, or good-faith exercise f
rights under consumer finance laws |
| Communicate with borrowers throughout the loan process in a timely
manner |
| Commit to be the borrower's financing resource before, during and
after the transaction |
Guidelines
BEST BUSINESS
PRACTICES GUIDELINES